Smiley faces in business emails may not have desired effect, suggests research
A picture can be worth a thousand words. But new research shows that when it comes to business emails, smiley faces don’t have quite the same effect.
Call for jargon ban to improve public perceptions of business
The UK's CBI has published a report suggesting that people want businesses to ‘junk the jargon’ to bring companies closer to their customers.
Poor communication behind many financial services complaints, says dispute resolution service
A dispute resolution service in New Zealand has seen a 21% increase in enquiries and complaints this year – many of them stemming from poor communication.
How to improve response rates to customer communications
If you'd like to improve response rates to your customer communications, you can learn from recent research, based on behavioural economics